Communication Skills with Patients

To generate individual observable behaviour specific field notes, click on the theme link for the desired behaviour.

7 Results | Viewing 1 to 7

Theme Link
Theme
Uses both general and active listening skills to facilitate communication
Adequate to be understood by the patient; able to converse at an appropriate level for the patient’s age and educational level; appropriate tone for the situation—to ensure good communication and patient comfort
Clearly articulates and communicates thoughts in a written fashion (e.g., in a letter to a patient, educational materials for the patient, instructions for a patient)
Being conscious of the impact of body language on communication with the patient and adjusting it appropriately when it inhibits communication
Aware of and responsive to body language, particularly feelings not well expressed in a verbal manner (e.g., dissatisfaction, anger, guilt)
Adapts communication to the individual patient for reasons such as culture, age, and disability (e.g., the young child or teenager, or someone with speech deficits, hearing deficits, or language difficulties)
This permeates all levels of communication. This includes the ability to hear, understand, and discuss an opinion, idea, or value that may be different from your own while maintaining respect for the patient’s right to decide for himself or herself. Communication conveys respect for the patient.
To generate individual observable behaviour specific field notes, click on the theme link for the desired behaviour.

Copyright © 1996-2017 The College of Family Physicians of Canada