Observable Behaviour Field Note
Assessing Competence in family medicine

Search results for: Communication Skills with Patients
Theme: Culture and Age Appropriateness
Adapts communication to the individual patient for reasons such as culture, age, and disability (e.g., the young child or teenager, or someone with speech deficits, hearing deficits, or language difficulties)

Select up to  behaviours to include in one field note.

✓  Uses appropriate communication skills with adolescents (e.g., offers to see them independently, respects the capacity to make decisions, acknowledges issues of confidentiality, specifically directs questions to the adolescent, is not judgmental)

✓  Adapts communication style to the patient’s disability (e.g., writes for deaf patients)

✓  Asks about the need for an interpreter and arranges for one

✓  Speaks at a volume appropriate for the patient’s hearing

✓  Adapts communication style based on the patient’s cultural expectations or norms (e.g., other family members in the room)

✓  Uses appropriate words for children and teens (e.g., “pee” vs. “void”)

✗  Ignores the patient while exclusively engaging the caregiver, especially with children, the elderly, those with cognitive impairment (e.g., no questions to the patient, patient not involved in management plan)

✗  Makes assumptions based on the patient’s appearance or dress (i.e., stereotyping the patient)

✗  Uses colloquialisms that the patient does not understand

Other behaviour not listed

Resident:
Assessor:
Clinical Setting:
Date:
Skill Dimension:
Theme:
Culture and Age Appropriateness - Adapts communication to the individual patient for reasons such as culture, age, and disability (e.g., the young child or teenager, or someone with speech deficits, hearing deficits, or language difficulties)

Observed Behaviour:

Other:
Feedback given (what was done well / suggestions for improvement):
 

Signed Resident:   Signed Assessor:  
Date:   Date:  


  
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