Observable Behaviour Field Note
Assessing Competence in family medicine

Search results for: Communication Skills with Patients
Theme: Listening Skills
Uses both general and active listening skills to facilitate communication

Select up to  behaviours to include in one field note.

✓  Appropriately looks at the patient while the patient is talking

✓  Allows the time for appropriate silences

✓  Feeds back to the patient what he or she has understood from the patient

✓  Provides appropriate non-verbal responses to patient’s statements

✓  At all times responds to verbal cues (e.g., does not go on with regular questioning when the patient reveals major life or situation changes like “I just lost my mother”)

✓  Clarifies jargon when used by the patient

✓  Comprehends what the patient says

✓  Lets the patient tell his or her story (does not interrupt the patient inappropriately)

✗  Does other things while the patient is talking (e.g., looks at computer chart, takes phone calls)

Other behaviour not listed

Resident:
Assessor:
Clinical Setting:
Date:
Skill Dimension:
Theme:
Listening Skills - Uses both general and active listening skills to facilitate communication

Observed Behaviour:

Other:
Feedback given (what was done well / suggestions for improvement):
 

Signed Resident:   Signed Assessor:  
Date:   Date:  


  
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