Observable Behaviour Field Note
Assessing Competence in family medicine

Search results for: Communication Skills with Patients
Theme: Language Skills - Verbal
Adequate to be understood by the patient; able to converse at an appropriate level for the patient’s age and educational level; appropriate tone for the situation—to ensure good communication and patient comfort

Select up to  behaviours to include in one field note.

✓  Asks open- and closed-ended questions appropriately

✓  Checks back with the patient to ensure understanding (e.g., “If I say this, am I understanding you correctly?”)

✓  Facilitates the patient’s story (e.g., “Can you clarify that for me?”)

✓  Provides clear and organized information in a way the patient understands (e.g., test results, pathophysiology, side effects) and checks back to ensure the patient understands

✓  Provides explanations to accompany examinations and/or procedures

✓  When first meeting a patient, clarifies how the patient would like to be addressed

✗  Fails to greet the patient

✗  Interrupts patients inappropriately

✗  Uses inappropriate word choices for the individual’s level of understanding (e.g., use of scientific language that the patient cannot understand, overuse of jargon)

✗  Displays inappropriate anger

✗  Uses inappropriate humour

✗  Uses paternalistic language (e.g., use of “dear”)

✗  Uses offensive language (e.g., swearing)

✗  Shouts or uses excessively loud speech

✗  Asks multiple questions without awaiting the answers

✗  Has language skills that are insufficient to be easily understood by the majority of patients (i.e., patients can’t understand what the physician is saying)

Other behaviour not listed

Resident:
Assessor:
Clinical Setting:
Date:
Skill Dimension:
Theme:
Language Skills - Verbal - Adequate to be understood by the patient; able to converse at an appropriate level for the patient’s age and educational level; appropriate tone for the situation—to ensure good communication and patient comfort

Observed Behaviour:

Other:
Feedback given (what was done well / suggestions for improvement):
 

Signed Resident:   Signed Assessor:  
Date:   Date:  


  
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