The Patient-Centred Approach

To generate individual observable behaviour specific field notes, click on the theme link for the desired behaviour.

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Actively explores patients’ experience with a problem by inquiring about:
  • what they feel in connection with their problem (feelings)
  • how they explain what they are experiencing (ideas)
  • the effect it is having on their life (impact on function)
  • how they hope the physician will be able to help them address the problem (expectations)
In assessing a clinical problem, attempts to gain a greater knowledge and understanding of the whole person by asking about his or her context (i.e., who else is in his or her life [family, partner, children], who or what supports are, other social factors [work, finances, education, etc.])
In moving toward developing a management plan for a patient’s problem, integrates a patient’s context with his or her illness experience in a clear and empathetic way
In attempting to address a problem, works with the patient to come to a shared understanding of it and each person’s role in addressing it by
  • encouraging discussion
  • providing the patient with opportunities to ask questions
  • encouraging feedback
  • addressing disagreements
  • seeking clarification and consensus
In finding common ground around the management of a problem, incorporates relevant health promotion and prevention.
Approaches a patient’s problems with a realistic and longitudinal view, which respects and appropriately balances the priorities of the patient and physician; considers the resources of individuals and the community.
To generate individual observable behaviour specific field notes, click on the theme link for the desired behaviour.

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