Observable Behaviour Field Note
Assessing Competence in family medicine

Search results for: Professionalism
Theme: The physician demonstrates a caring and compassionate manner.

Select up to  behaviours to include in one field note.

✓  Allows patients time to verbalize their concerns without cutting them off; listens for a while before talking—actively listens before talking

✓  Does not belittle the patient’s losses/fears

✓  Asks patients about their feelings, worries, hopes

✓  Sits down with patients whenever possible while communicating

✓  Addresses issues or behaviours with patients rather than confronting them personally or judgmentally

✓  Expands on healthy options or choices with patients

✓  Keeps patients’ needs foremost when faced with own personal concerns about medical errors/disasters/accusations

✓  Is willing to acknowledge the patient’s emotions within the encounter

✓  Does not blame patients for difficult situations they encounter

✓  When dealing with a difficult patient, recognizes his or her own feelings and avoids expressing anger inappropriately

✓  Despite time and workload pressure, maintains a pleasant, compassionate approach

Other behaviour not listed

Clinical Setting:
Skill Dimension:
The physician demonstrates a caring and compassionate manner.

Observed Behaviour:

Feedback given (what was done well / suggestions for improvement):

Signed Resident:   Signed Assessor:  
Date:   Date:  

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